I know that this is not directly photography related, but since many of us photographer do web work I decided to pass along my thoughts.
Yahoo Small Business has a lack of customer support that has pushed me over the edge. I have been with them for over two years, and have been patient and understanding, but I’ve finally had it after spending hours this weekend trying to get help with some issues, and getting nothing for it but a pain in the neck.
I will sometimes call and get half decent help if it’s something simple. Anything else and I usually know more than the tech even though I am not an expert. If anything tough comes up they don’t care whit, and will barley try. They just pawn you off to email support which is absolutely horrible, and does not follow up worth beans. Not to mention that anyone who is having a real problem does not want email support. They want someone on the phone who can help them so that they don’t waste a ton of time.
Yahoo does offer some nice features, especially for people getting started in web sites, but as you get more experienced you find that they lack in areas that a knowledgeable web master wants. Things like .htaccess configuration, php memory and others. If you everything goes right, and you don’t need a lot then you’ll be fine. But if you run into a real problem and call for help you can expect a blank duh from someone who is supposed to be experiences, but does not even know what your saying.
After two to three years of increasing dissatisfaction I have decided to dump yahoo and find a host who cares. There are many better hosts for less money. I have found good reviews on Host Gator web hosting and have decided to give them a try.
Perhaps yahoo will get their act together in the future, and get real about serving their customers.
Gavin Seim
