January 28, 2013

This is Gavin Seim. And I am fed up with companies who do not understand the most basic tenets of customer service! So I’m going to try and counter it. A few companies get it. But sadly, most don’t. Service reps always say that on a personal level they “understand” But policy says, etc. What they don’t understand is that the personal level is ALL that matters. Is the customer walking away happy?

After getting off the phone with my bank recently and having not experienced real service, I researched and emailed the top dozen of so key executives of US Bankcorp. You see they have forgotten about what service really is – So this is what I explained to them.

“Service is not something computers do for you. It’s not something from a book. It’s not a line in a policy manual. It’s not an excuse – Service means YOU raise a finger, a hand and sometimes even an arm, or perhaps a leg. You do the footwork, you look into the problem and you do your level best to find a way to make the customer happy. That’s service.”

As owner of Seim Studios and Seim Effects Photo Tools, I’m proud to say that we offer real service. Every time a company blows me off, I’m reminded how much I hate bad service and why I WILL NOT do that to my customers. I may be small and have limited resources. I may not be not perfect. But we get things done. Whether it’s one of my software products, a portrait, an art print. If we sell it, we back it up. That’s why returns here are nearly non-existent.

After the recent bout with my bank I went to the Seim Effects Facebook page and posted about this. I also posted my cell phone number saying if anyone EVER has a problem they could call me directly. Interestingly enough that post got more interaction than I’ve seen on Facebook pages in a long time.

On a side note. The emails got thru. I did not hear back from the CEO (though I have had phone calls direct from CEO’s in the past after going straight to the top). I did however hear back from a USB Regional manger and my problem was resolved. This brings about the theory that if a company is giving you terrible service, don’t waste time with the chain of command. Go straight to the top. Because CEO’s don’t want to be hearing from you and it tends to get things done FAST.

I plan to write a bit more about service soon and look at ways we can leverage quality service to stand out in business. Until next time… Gavin

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January 28, 2013

by Gavin Seim: Fads always come and go – iPhoneography and mobile device photo exhibitions are no different. There is no iPhonography. There is only photography and whether or not you do it well.

I’m going to be frank. But let me explain the real issue I have. You see don’t hate mobile cameras. But the fact that industry leaders are on the road teaching “mobile photography” as a genre, singing the praises of cell phones being serious pro cameras, and suggesting that using said cheap camera is a “feature” is utterly ridiculous. Lets put aside for a moment the massive lack of quality in mobile images that we examined last month and just consider the fad aspect.

The fad is this ridiculous idea of promoting yourself as something special because you use the lowest quality camera you can find. The phone camera is just a camera. A very cheap one. And yes, it’s what we do with a camera that makes the image. So, we “can” make a artistically great image from a phone. The problem is that it’s rather like making the best sculpture ever carved out of crumbling rock. It’s very limited and it’s going to end up looking like dust next to the David.

Imagine if Michelangelo started carving with a butter knife and presented Butter Knife Chipping as the future of the sculpting world because it was so simple and elementary. What I’m saying is this: The tool used is irrelevant as long as it does the job well – If it fails to do the job well it should be replaced with something that works better.

Now I know that the cellphone camera is NOT going away. Right now it’s a useful point and shoot tool. In time it will likely achieve the quality we had in the compact 35mm point and shoots of the film days and it will likely grow as a legitimate tool for certain situations. It’s not even close yet.

At this stage I have not seen one mobile image with the technical quality I would attribute to a fine print. Oh, we might get an 8×10, and even stretch it a tad further. But it’s the most limited photographic medium I can think of. So limited that if you do get that once in lifetime shot, you can barely do anything with it beyond putting it on the web. And lets not get into the iPhone Time cover. The image was very low on technical quality and likely only made it because of this fad.

For the record, I use my iPhone all the time. I find it quite suitable for snapshots. The question I pose is this: Would a cheap disposable  110 camera from the drugstore (remember those?) be a suitable alternative to a pro system? Of course not. And yet it could arguably give better quality than our phones.

My point here is NOT that you cannot make an image with “artistic merit” from a cheap camera. It’s that an artist who’s serious about their work must go beyond the artistic and consider technical merits and capabilities of his tools. Saying “Look, I’m using a low grade camera!” as a feature in your art is utterly ridiculous beyond a fad. If you’re reading this years after I write it you may be thinking – “did that actually happen?” – The sad truth is, yes it did.

If you make a good image on a mobile that’s fine – And if the quality of mobile device images when you’re reading this is truly enough quality for the product you “want” to sell then fine. But what model camera you made it on is  irrelevant unless it offers some game changing improvement, or is being discussed between colleagues.

Someone will want to point to the photographer doing well with mobile images. They may well even be a great photographer. But if they’re to be taken seriously in the long run it won’t be because of the camera they used. Anyone with an art business that relies on the type of brush they use with is doomed to fail in the long haul. In the end what I’m saying is it’s what camera you use as long as you cane make a great image. Whether you did it on a mobile is totally irrelevant unless it causes a technical failure of the resulting image. Mobile photography is NOT a selling point.

We don’t need to learn or teach “mobile photography”. We need to learn, study and teach light. That’s what photography is all about.

I get in trouble for taking this position. But that will pass. This is an industry where just a few years ago quality was demanded and photographers needed at least medium format to be taken seriously in most genres. Now these same artists are out on the road teaching how would be photographers should make their millions with a cell phone? A $10 camera? If that’s not a passing fad, then I guess I’m not a photographer.

Gavin Seim

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January 4, 2013

 

Video-Screenshot

I’m really proud of this one. It’s actually been in the works for over a year. No rushing here. Color Fantasies 2 is exactly what I had hope it would be. Check out all the details here including the Virtual Demo. Below is the official press information and a link to the Press Kit with the full release, sample images and more… Gav

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Seim Effects Announces the Release of Color Fantasies 2

A system of over 100 presets for refining color images now available for use with Adobe Lightroom

Soap Lake, WA (January 3, 2013) – https://seimeffects.com/ announces today the release of powerful new color tools from Seim Effects and award-winning photographer Gavin Seim – Color Fantasies 2.

Color Fantasies 2 has been rebuilt from the ground up for stunning color nuances and control, better workflow and better mixing of effects. Every tool is either new or remastered and the result is a color toolkit that every photographer can utilize. Color Fantasies 2 allows photographers to leverage the subtleties of color in their own way, mixing, matching, and adjusting on their own terms.

“It’s like Color Alchemy for Lightroom – Built on years of development and refinement, Color Fantasies 2 is designed to help photographers create incredible color” said Gavin Seim, photographer, educator and owner of Seim Effects. “Color Fantasies 2 is all about taking the subtleties of color hues and tones and giving photographers of all genres the tools they need to quickly customize their vision and make their images sing.”

 

DOWNLOAD Press Kit and Full Press Release:

 

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January 1, 2013

PhotoGraphics8

 

It’s no secret that I love to travel, to study and to hunt out ideas new and old that will make me a better image maker.

But months on the road are not free. And gas is certainly not. The hidden but sad truth is that my bill collectors do not put my bills on HOLD while I load up my entire family and spend months on the road traveling, studying, filming and making new images. So while each of my giant trips is fairly open in it’s destinations, I still plan. Last year by big project was the EXposed workshop. It was more work than I imagined, but it also came out better than I ever imagined

Here we are in 2013 and the time has come – In around a month we’ll hit the road again for about three months. For details on that visit the tours page. This years project is one I’m very excited about. One that takes on some of the harder to approach concepts of photography, like composition and over arching technique. But it does something more. As the adventures progress, this film explores history and looks for what we can learn from it to make our art better.

The truth is I don’t know exactly what I’m going to find our there. But I know it’s going to be interesting and I’m confident you’re going to like what you see. We’re gearing up and laying out plans now for what’s shaping up to be a bold project for a small fish like Seim Studios. But stay tuned. I think you’ll be pleasantly surprised.

You can get more details on PhotoGraphics here and join my newsletter below to get updates. See you on the open road.

Gavin Seim

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December 28, 2012

cf2-video-poster

Color Fantasies 2 just landed taking color processing in Lightroom to new levels.

If you own Color Fantasies V1 you are eligible for the discount upgrade price of just $18 thru Jan 2 2013 ($24 thereafter).

You should have received an email with you special upgrade code for CF2. If you didn’t get it just let us know and we’ll fix you up.

Just email, effects@seimstudios.com

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