by Gavin Seim: How often have you walked from of a business, annoyed at the lack of service? Businesses close everyday because people didn’t care enough to please. No matter what you sell, you need to give customers a happy experience. As photographers this is especially true. We’re selling quality and an experience, not a piece of paper. Similar in many ways to a movie theater, so today I’m using them as an example.

Last night I went to a theater called the Majestic in Yakima WA. Yep, I’m naming names. This is one of the worst Theaters in Washington because they don’t care. Poor management and inexperienced kids run the show. This “could” be a really nice theater, but you can almost feel the chilling lack of interest the moment you walk thru the door.

I went to see UP with family (fun movie by the way). The last show of the evening started and about half way thru I went to grab snacks. I was met by dimmed lights and told by a group of kids around sixteen that they were closing and cleaning so they could go home. Questioning this, I was informed that the owners make the decision. Then one young employee proceeded to make snotty remarks saying she likes the way they do it just fine and that they have lives too! Not kidding.